Shipping policy
U.S. Shipping Only
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Order Processing Time: Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
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Shipping Methods & Carriers: We use reliable carriers (e.g., postal service, courier) for shipping. You’ll receive a tracking number once your order ships.
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Delivery Timeframe: Once shipped, domestic orders usually arrive within 3–7 business days, depending on your location.
Tracking & Order Updates
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Once your order is prepared for shipment, you will receive an email with your tracking information.
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You can use the tracking number to follow your package’s journey until delivery.
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If tracking status doesn’t update for several days, contact us and we’ll be happy to assist.
Lost, Damaged, or Missing Packages
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If your package shows as delivered but you did not receive it, please check with neighbors or any alternate delivery locations first.
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For damaged or missing items, contact us within 5 business days of delivery date with photos or details. We will investigate and work with the carrier to resolve the issue.
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Refunds, replacements, or store credit will depend on the circumstance and proof provided.
Contact Us
If you have any questions about shipping, feel free to reach out: hello@orihikari.com